Premium Support

Premium Support

Buy support time for your company contingent

    • Premium support
    • Telephone support
    • Maintenance via remote session
    • Tickets have a high priority
    • Support time has no shelf life
    • Is deducted in 15 minute blocks from contingent
    • Notification of remaining support time

Ready for shipping

85,00 $
1 hour 160,00 $  
from 5 hour 120,00 $

-25% DISCOUNT

from 10 hour 107,50 $

-32% DISCOUNT

from 20 hour 85,00 $

-46% DISCOUNT

Opportune support thanks to service credit

With service credit you receive telephonic support and remote maintenance from our technicians.

Our support for you includes:

  • Premium Support via remote access and telephone
  • Sound know-how regarding our product portfolio
  • Fair and transparent billing
  • Billing method: 15 minute intervals
  • Support credit has no shelf life
  • Online ticket system with
  • Notifications on remaining support credit and
  • Documentation of activities
  • Graduated pricing per hourly contingent
The support service occurs during busininess hours (Monday to Friday between 8 am and 5pm). If remote maintenance is not possible, on premise support is billed separately. This service does not cover administration work, training and regular data maintenance, software updates are not included. Support is billed in advance and deducted in 15 minute (1 unit) intervals.

Delivery Personal support via ticket system, telephone and remote maintenance
Product type Service
Editions Free support only via ticket system

For a special offer please contact us.

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