CRMADDON Factory GmbH offers you several Support and Update options
Note:
Support can only be offered for the most recent version, and there is no guarantee for a successful solution.
Our goal is to offer quick and helpful support.
The more detailed your query is, the more specific we can analyze and process your request.
Please note: support requests that do not include the information we have requested may take longer to answer or may not be able to be answered at all.
Free Knowledgebase
The extensive knowledgebase is free of charge and should be the first thing to check if you have any questions.
Upgrades and Updates
More details can be found here.
Test Period
The support during the trial period of an addon is free of charge. This includes the extensive Knowledgebase as well as our web - based support ticket system. Our goal is to give you quick and helpful support. The more detailed your query is, the more specific we can analyze and process your request.
Free Installation Support
Within 60 days after purchase we offer 30 minutes (maximum) of free installation support. This includes the installation, configuration and integration of the individual software module on one already installed standard Windows PCs.
Additional expenses resulting from unforeseen circumstances (such as
adaptation work or procurement of drivers, additional programs or
similar, and configuration changes to workstations or servers,
Data transfer from external systems) are not included.
Free Support
Support request with 72 hours response time (Monday to Friday)
This support includes a request using the ticket system. Answers are displayed on the system in written form. There is no entitlement for a remote session from our side. Our goal is to offer quick and helpful support.
Please note: support requests that do not include the information we have requested may take longer to answer or may not be able to be answered at all.
We require an active participation from your side, which means questions from our site have to be immediately answered by using the ticket system. Please use only the ticket system.
We offer free support for the first installation of one of our addons on one computer.
Paid Support
Support request with a maximum of 48 hours response time (Monday to Friday). This support includes a request using the ticket system. Answers are displayed on the system in written form or given by telephone. There is no entitlement for a remote session from our side.
Support requests that do not include the information we have requested may take longer to answer or may not be able to be answered at all.
We require an active participation from your side, which means questions from our site have to be immediately answered by using the ticket system. Please use only the ticket system.
If it is helpful to solve problems, we may decide to start a remote session. For this we need your cooperation.
An appointment for the remote session can be made during normal business hours. Paid support is charged in advance. Support will be billed in 15-minute units.
Get Support
We are glad to make you a custom quote, please send your request to marketing(a)crmaddon.com.
Your support units will not be charged if CRMADDON classiefies your support request as a bug
Buy support units now
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