Database Issues

Sometimes, things may go wrong. But it's critical if it becomes life-threatening for your business and concerns your database's integrety. For peace-of-mind, we are your competent contact in all cases of ACT! and Sage CRM data loss.

After the diagnosis we let you know what has been damaged and within which time frame a data rescue is possible. Further on, with the analysis result you'll get a quote. You decide whether you want to go ahead with the reconstruction or not.

Reasons for data loss:

• Back-up files cannot be recognised by the database module
• Database does not allow access
• Deleted or lost tables
• Damaged database files
• By mistake deleted records and devices
• Almost 80% of all database issues are related to a bad repair or migration

Our qualified database analysis is only € 199.-- (plus local taxes).

To avoid further damages to your database, contact us as fast as possible.

Database Conversion

With the release of version 7 (ACT! 2005) Sage changed the database format for ACT!. Previous database versions are not compatible with the new format. To preserve your valuable data and to be able to move on to the new ACT! with all its exciting features we'll convert your old database into the new format professionally.

Before converting the database we analyse it as out-lined above. This investigation of your database clarifies whether your database can be converted without problems or whether issues arise. If the latter applies we'll contact you with repair and cost details.

Contact us now!

Country Code and Phone Number Fixing

Under certain circumstances ACT! does not recognize phone numbers correctly. Instead, it assigns them to a wrong country. For instance, a German phone number is erroneously added the U.S. country code. Consequently, all tasks in ACT! based on correct country codes – such as the automatic dialer and extensions like Handheld Contact, ActConnect, DialIT and CompanionLink – won’t work.

Our service is specialized to correct such wrong phone numbers in your database. This is achieved by changing the format. In addition, the phone number, the web and e-mail address are being employed to identify the correct country code and to assign the phone number properly. This adjustment will be executed for all ACT! customer’s phone fields in the database.

Our service offer for you: Correcting 5,000 contacts will be

only € 299,-- (plus local taxes),

thereafter per 5,000 contacts (or part thereof) you pay

only € 99,-- (plus local taxes).