Key strengths

• Ease of use
• Back-office integration capability
• Scalability
• Powerful fully featured web based CRM
• Automated workflow management
• Customer service management
• Marketing campaign planning & reporting
• Adaptability and customisation
• Performance management reports & dashboards
• Flexible licensing structure
• Multi-currency & multi-lingual

Layout & Ease of use

• Easy to navigate web interface. Features separate pages for contacts, companies, plus an ability to define custom record types
• Modular design enables interface to be tailored for each user or team
• Change the terminology of the product (fields & menus) to reflect your business terms
• My CRM & Team CRM views provide at-a-glance daily to-do lists, recent
  contact activity and web-feeds, plus latest reports & statistics
• Hosted on a web server for multi-user access
• As an alternative SageCRM.com offers a hosted CRM solution at a fixed monthly rate

User Numbers

Typically 5 - 5000+ users

Other highlights

• No upper limit of contacts
• Web and wireless technology enable access from anywhere, including PDA’s, mobile phones, internet cafés
• Offline replication to Outlook client also available for laptop users
• Optional licenses for PDA integration
• Completely definable security profiling for individual users & teams
• Sage CRM stores data at Company & Contact levels, but also has the ability to define any other record entities that you may require with all functionality cross-related.
• Unlimited multiple addresses
• Various multi-user calendar views. Full integration with Microsoft Exchange benefits non-CRM users who use Outlook for scheduling and emailing