- Desktop Sharing directly in ACT! integrated - Show, see and remotely control desktops
- Email-Invitation - Session invitation is as easy as a click of a mouse
- Documentation of the session details directly in the ACT! contact as history with duration
- Easy Controlling of the session through Share IT - Switch viewing direction
- Protocol the online session and the activities in a report
- Configuration of support units (eg: 1 support unit is 15 minutes)
- Calculation of the current support units are manually adjustable
- Calculation of the customer support units which are still available
- Display scaling - full screen viewing available
- Text chat
- File and folder transfer within a session
- Clipboard content transfer function
- Comprehensive session log
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