Functions | ACT! dialer | Basic - only Skype | Standard - only TAPI | Advanced - Skype & TAPI | Professional - Call Center |
| Customized easy-to-use Dial IT toolbar in Contact detail view and Contact list view |
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| Call a contact from Company detail view and Company list view |
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| Dial / accept call with a mouse click using headset |
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| Choose one number for speed dial |
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| Direct dialing if only one number is available |
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| Call to secondary contacts |
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| Call from clipboard |
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| Call via Skype |
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| Call a Skype contact |
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| Send SMS |
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| Customized Caller Identification |
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| Pop Up window with contact details appears when you receive the call |
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| Jump to contact detail receiving the call |
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| Go back to last contact after finishing the call |
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| Internal / external forwarding of numbers |
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| Pop up window with history that allows to edit / remove histories during the call | after stopping the dialer |
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| Pop up window with activity that allows to add activities during the call | via history window only | | | | |
| Show ToDo list as reminder to dial. Possibility to customize fields of displaying activities and to perform bulk changes. |  | | | | |
| Automatically plans an activity / history for unanswered calls |
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| Spell checking in text fields | After confirmation of the entry | During the entering | During the entering | During the entering | During the entering |
| Create Activity reports for inbound / outbound calls | | | | | |
| Pop up window with templates and 'E-mail' icon in the toolbar allow to create, edit and send email and report templates during the call | | | | | |
| Pop up window with groups allows to add / remove contact from the group during the call | | | | | |
| Call to particular contact from specified number (if you have several numbers) | | | | | |
| Specify Email-Schema according to “Belongs to company” field | | | | | |
| Set up special contact names for unknown numbers | | | | | |
| Save unknown number to any contact or add as new contact with one mouse click | | | | | |
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