Incoming calls
Identification - Displays a predefined PopUp with the contact information at the first ringing of the phone.
Forwarding - Internal / external forwarding of incoming calls
Use Headset - call can be adopted with a single mouse click
Unknown number - Add the number to any ACT! contact or create a new contact.
Outgoing calls
Dial by mouse click - Rather than dialing the number by hand you can do this now by just a single click directly from your computer. There are no more misdials and you benefit from an enormous time savings.
Speeddial – Select a particular phone field. Is this number available the call will start automatically, if there is no number the selection dialog appears with all the numbers of this contact
Direct Dialing - If only one number exists, Dial IT dials out directly, without the showing the dialog with all phone numbers of this contact
Call from clipboard - Direct call out of the clipboard. Choose whether you want to add this number to an existing or create a new contact.
Skype Integration
SMS - Send text messages through your Skype account
Call Skype-Contact - Call your Skype contact (a ACT! field is required where the Skype name is saved)
Common
Internal numbers - Record of internal calls
Integration - Seamless integration with ACT!
History – Protocol every conversation as history entry in ACT!
Activity - During the interview you can arrange appointments
Automatic activity - Planning an activity for all unanswered calls
ToDo List - view your task list, this can be defined due to a lot of selection options. Decide whether the task shall be marked by starting the call or after the end.
Spellchecker - details in the text elements will be compared with the OpenOffice dictionaries, the spellchecker may then offer alternative spellings and word suggest
Report Generator - Create reports for history. Various selection possibilities such as history type, user or time frame of the history
Successful solutions for professional customer relationship management
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